With all the criticism piling up on the company and Windows 8, Frank X. Shaw, Corporate Vice President of Corporate Communications at Microsoft responded today:
The following is a post from
Frank X. Shaw, Corporate Vice President of Corporate Communications at Microsoft.
There are many advantages to living in a world that is mostly connected. Feedback is immediate. Weak signals are easily amplified. Voices can be heard.
Of course, every benefit has a drawback.
In this world where everyone is a publisher, there is a trend to the extreme – where those who want to stand out opt for sensationalism and hyperbole over nuanced analysis. In this world where page views are currency, heat is often more valued than light. Stark black-and-white caricatures are sometimes more valued than shades-of-gray reality.
It’s been a week like that, from a couple of unlikely sources. 🙂
So let’s pause for a moment and consider the center. In the center, selling 100 million copies of a product is a good thing. In the center, listening to feedback and improving a product is a good thing. Heck, there was even a time when acknowledging that you were listening to feedback and acting on it was considered a good thing.
Windows 8 is a good product, and it’s getting better every day. Unlike a can of soda, a computer operating system offers different experiences to different customers to meet different needs, while still moving the entire industry toward an exciting future of touch, mobility, and seamless, cross-device experiences.
We are going to keep improving Windows 8, as we do with all our products, making what’s good even better. There will be new devices, new use cases, new data that makes us think, “Hey, we should do more of this, or less of that.” And we will. There will be people who agree, strongly. There will be those who disagree, equally strongly. All good, all expected.
So perhaps this week’s lesson is look less to the edges and more to the center. There’s more light there.
Also see Adding Start Button to Windows 8