Any organization that uses technology and digital systems must be able to manage its online platforms and datasets to avoid security breaches. Using effective incident management processes helps businesses to reduce monetary losses and reach financial goals.
Security orchestration, automation, and response form part of security incident management, which is essential for businesses and organizations of any size and type. With security incidents on the rise in the USA, businesses must implement strong cybersecurity, something that is at the heart of every security incident management plan.
Effectively managing security breaches enables businesses can protect their data and overcome IT-related issues quickly and easily. Business owners can minimize downtime and disruptions to daily operations.
Below, we’re going to cover security incident management in more detail so that you know exactly how to keep your business safe online and prevent future incidents.
What is Security Incident Management?
Security incident management is exactly what it sounds like. It involves restoring the normal operational processes of your business after a cybersecurity incident. It also refers to the implementation of security measures to prevent recurring cybersecurity incidents and data breaches.
What Are the Key Steps of Security Incident Management?
An effective incident management plan must include the following steps:
- Reporting an incident – this step usually involves logging the issue as a ticket through an online platform. Employees may create a ticket themselves or report the issue to the IT department in the business, which can then create a ticket.
- Informing the relevant people of the incident – after a ticket has been created, the relevant IT staff, employees, customers, and business partners must be informed of the issue.
- Managing the incident – this step is in place to prevent the incident from getting worse or escalating beyond the capabilities of the IT department.
- Analyzing the issue – IT staff must assess the incident to determine its root cause.
- Resolving the incident – once the root cause has been identified, a resolution can be found and the ticket can be closed.
- Future incident management – to prevent the same incident from occurring again in the future, the business must implement preventative steps.
How Can You Improve Security Incident Management in Your Business?
There are lots of things that you can do to optimize security incident management in your business. Some of the best things that you can do include:
- Keep the incident reporting process as simple as possible
- Make sure all of your staff are aware of the reporting process
- Use a high-quality platform that makes it easy to create a ticket and report an incident
- Hire the best IT staff who can get to work identifying the cause of an incident and resolving it as quickly as possible
- Keep staff informed of policy and procedure updates
- Standardize as much as possible in your incident reporting system but remain adaptable at all times
