If you are planning to outsource your business’ tech support needs, then good for you. Having an entire IT department at your disposal is definitely not the best decision for all companies. In fact, outsourcing your IT can be incredibly advantageous for your business, saving you money, ensuring that you have the specific technical support on call at all times and guaranteeing that you stay up to date with the latest anti-viral software.
However, where do you even begin when choosing a tech support company for your business?
Make Sure You Are on The Same Page
The last thing you want from an IT support company is for your first meeting to result in you being bombarded and overwhelmed by technical jargon and confusing statistics. Basically, a company that is all mouth and no trousers. What you really need is an external IT company that understands you and your business’ needs and is able to communicate with you and your employees effectively. Look for a company that is actively listening to your needs and provides sensible and effective solutions to those requirements.
Think About How Much IT Support You Need
If you are a large business with a lot of computers and software programs, then arguably, you need a large tech support company to support you sufficiently. However, if you are a smaller firm, then a local and more personal IT company would be better suited to your needs. Make sure that you also take into consideration any potential growth that your company may have in the future. You want an IT company with enough resources to deal with your business, if, and when it expands.
Consider What Type of Tech Support You Need
Do you require ongoing IT support that can be tailored to your business’ specific needs? Or, would you prefer to be able to simply call up as and when an IT issue arises? Some companies offer ad hoc services where you can pay an hourly rate to fix a certain issue, whilst others may present a ‘pay as you go’ type of arrangement. Whatever your IT needs as a business, you should make sure that the company you choose are able to tend to them.
Check Out Customer Reviews
You probably wouldn’t go to a restaurant or a hotel without first reading previous customers’ reviews and testimonials, so why should your IT support team be any different? You will soon be able to distinguish between the good guys and the bad. Plus, you will be able to see how effectively they have dealt with specific issues that may be relevant to your business.
See If the Company Offers Remote Support
Obviously, certain IT issues will need to be fixed on-site, but for other problems such as emails going down or another software issue, you may benefit from an IT tech company that can fix these problems remotely. This can often work out cheaper than having to call someone out, plus there is the added benefit of issues being able to be sorted out of hours if necessary.